FAQ & Site Info
When an item is listed, picture always show exact item and format you will receive. Meanwhile manufacturer have always the right to change package, form, color, design ,size, characteristics for a product. Never such a change can be claimed as a product not as described ...
Don't worry this is normal to every tracking postal system, it usually takes 2-5 business days to appear online. It might be more delayed if its Holiday Season. Up to 2 weeks! This is something we cannot control.
Item from Europe and Germany are usually taking from 18 to 40 business days
All items are shipped from different warehouses in the world mainly from USA,Europe or sometimes from China, shipping times varies, it usually takes anywhere from 10- 40 business days from Shipping date. Please contact your local post office for more accurate waiting times. This excludes bad weather conditions and the item being hold at customs (where it takes longer).
Sometimes , our suppliers inventory databases are not always up to date. Sometimes, they can take up to 1 week to adjust inventory with sales. In such a case, we will send a substitution notification if available. If buyer refuse inside time limit provided we will send a full refund immediately, when an item is sold out.
Usually we process orders 2-6 business days from the day of payment, if we have limit in our stock quantity we will notify you.
If you are living in USA and Canada, tracking will show the progress of your item , in real time. If you living in another country, consider that the tracking is the proof that your item have been shipped and tracking will change again when item have been received and you have signed to receive.
Most countries have different laws, so it's impossible to include duties inside selling price. As rules of thumb, usually no duties on item under $40.00 in most countries. Usa have no duties under $200.00 declared value. If your country charge for Duties, taxes, customs fees you are responsible to pay to clear your order.
We sell wordlwide. So an item legal in USA can be illegal in France orCanada or UK. For your protection, check with customs if the item you are buying is legal or not. Ex: Laser, medication, self defense item, cigarette ,perfume, software are subject to different rules following countries laws... Most of the time, those items will cross the borders without problem... Meanwhile, if your parcel is open before to be cleared,it can be seized by customs. In such a case, you will loose your money.
Typically, you can ask the seller to cancel within 1 hour of paying for the order
Seller does not promise delivery date as delivery is done by 3rd parties, like USPS, FEDEX, DHL, UPS and other 3rd parties carrier. Unfortunately,seller is not responsible for carrier delay that can be depending of weather, vacations, backlogs, pandemy etc
Yes we do. Meanwhile with 192 countries, we can have a flat rate to everywhere. If you don't request shipping rate before buying, we will invoice the shipping fees when you will have paid. Buyer is responsible for ordering only items legal in his country Buyer is responsible also for any import fees in his own country, in spite of the fact we declare the order as a gift with low value
If you cancel in the following hour we will refund total amount received. If we accept to refund after more than 1 hr, for a specific reason, you will responsible for: 1-Payment fees: 5% with Paypal or Stripe 2-Platform fees: pub charged to seller for this sale= 15% 3-Exchange fees, when paid with a money other than USD 5% You must keep the proof of tracking you used to return your item.
-If manufacturer only changed presentation or wrapping, we will not notify. -If manufacturer changed size,we will not notify. Ex:you ordered 2 box of 12, we can substitute 1 box of 24 -If an item is no more available, we will ask for 24 hours authorization to substitute, you can cancel or we will ship substitution after this delay
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. All hygiene, health , food and products touching skin related items cannot be returned. Returned item are paid by buyer. You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging No return for food, lingerie, intimates , clothes, health Buyer pay for return shipping trackingwith
Will my chocolate items be safe going to a hot country? Purchasing chocolate or confectionery destined for countries with hot climates is done so at your own risk. We cannot send chocolate out with ice packs, as this damages the chocolate causing a white bloom. The condensation will also cause damage to other items in the order. Chocolate items will be dispatched in ambient boxes, please note that we cannot offer refunds for chocolate items that have melted due to a heatwave or hot climates. Thank you for understanding.